SokuPhotoGetting started & sign-in
Can I start without a product photo?
Yes. Describe the image to generate from text alone. For an item you actually sell, add a reference photo and compare the result with the real product. Uploading is optional.
What goes in the two input fields?
Use Image description for the scene, lighting and composition. Use Copy to add for the exact words you want on the image. Leave the copy field empty for an image without text.
What if sign-in does not return me to the workspace?
Return to the original SokuPhoto tab and check whether you are signed in; sign-in may have completed in another tab. If it still fails, contact support with your browser, device and the time of the issue. Never send access tokens, authentication codes or the full login callback URL.
Are video and every model on the site available?
The current product creates still images. An informational model page does not mean that model is connected. Check the workspace selector for available models. Video guides do not indicate an available video-generation feature.
Free access & billing
What is free right now?
Each registered account receives 3 free image generations. Manual text editing, resizing and downloads are free. One generation can return up to four options. Failed generations do not count. Check pricing for the current allowance.
Will I be charged automatically when the free campaign ends?
After the campaign, normal free/Pro allowances resume. Campaign generations do not use those allowances. Free accounts are not automatically charged. Existing subscriptions are unchanged; manage any existing renewal in billing.
Does a failed generation use my allowance?
Failed generations do not count toward the normal allowance. If your balance looks wrong, stop repeated retries and contact support with the time and displayed balance. A successful result that you choose not to use is different from a failed request.
Images, copy & export
Will my product and logo remain exactly the same?
Exact fidelity is not guaranteed. Compare shape, color, labels, logos, quantities and accessories with the original. Correct differences or return to the original photo; do not publish an image that misrepresents the item.
Why is the text missing from my download?
Downloading the image alone is different from exporting the composition. Open the result in the editor, check the text position and size, then export. Open the saved file to confirm the copy is included.
How do I choose a model and size?
Choose them in the settings before generating. Start with Automatic, then change the model for your task. Aspect ratio and pixel dimensions are different; check the exported file dimensions against your destination’s current requirements.
Troubleshooting
What should I do when generation fails?
Read the error and check your sign-in status and available allowance. Do not repeatedly press Generate while a request is running. Retry after a failure is shown. If it repeats, send support the time, selected model, size and error message—not API keys or login credentials.
Data & usage
Where are uploaded photos processed?
Images and instructions needed for generation are sent through the SokuPhoto API to Alibaba Cloud Model Studio. Supabase supports authentication and result storage. Remove confidential or unnecessary personal information and read the privacy policy for storage and external-processing details.
Can I use the output for listings or ads?
SokuPhoto supports commercial image workflows, but does not guarantee rights or approval for every output. Check your rights to source images, brands and likenesses, verify product claims, and follow the terms and destination’s requirements.
How do I request help with or deletion of my data?
Email [email protected] with the account concerned and your request. Do not send passwords or authentication tokens. Identity verification and applicable retention requirements may need to be checked.
Still need help?
Email the time of the problem, device/browser, selected model and size, and a screenshot of the error. Remove private information. Never send API keys, passwords or authentication URLs. For billing questions, include a receipt reference, not card details.
[email protected]